Frost & Sullivan’s 2017 Middle East Best Practices Awards
Global research and consulting organisation Frost & Sullivan’s annual awards ceremony aims to recognise companies that have demonstrated outstanding practices in their respective industries, with the intent to drive ‘innovation, excellence and a positive change in the global economy’.
Which is why it was with great pleasure that Spinneys accepted the award for Best Health Food Retailer UAE at the event on 24 May 2017.
‘We are thrilled to be receiving this award, especially in such a competitive market. We’ve put a great deal of effort into making the food we offer safe and healthy for our customers. This journey has ensured that all our meat is free from added hormones and antibiotics, all produce comes from growers who comply with strict Global GAP standards, our fish is sustainably caught and the spinneysFOOD bakery is now free from trans fats, hydrogenated fats and artificial flavours and colours.
‘This has taken a lot of effort and commitment from our staff and we are very pleased and proud that our hard work has been recognised with this award’, said Jannie Holtzhausen, Spinneys’ CEO.
Dubai, 27th February 2017
Spinneys would like to announce that in the coming weeks it will launch a new line of fruit and vegetables to help reduce local food wastage. The spinneysFOOD range, described as naturally imperfect, will retail at a cost around 20 per cent less than conventional produce from the same sources.
Martin Jorge Aguirre, Spinneys’ Commercial Manager for Fresh Produce said:
'Fruit and vegetables can grow unevenly for many reasons, including unusual and sometimes unpredictable weather conditions. They are still every bit as delicious, however, and we have decided to show this produce some love by welcoming it into the spinneysFOOD fruit and vegetable displays. This new range ties into local initiatives to reduce food waste across the UAE, and you’ll be able to find this curiously shaped fruit and veg in our stores from early April.’
Having long been committed to quality, sustainability, animal welfare and customer satisfaction, Spinneys are proud to announce that all the fresh meat sold in store – beef, chicken, pork and lamb – is now free from added hormones. Significantly, and in accordance with their position as industry leaders, they are believed to be the first food retailer in the UAE to implement this.
This decision was prompted by an awareness of the increasingly high levels of customer concern over additives in food and livestock and the growing worry regarding animal welfare practices. Glen Thompson, the commercial manager for meat at Spinneys, explains that this is a move the company has taken very seriously.
“The issue of using hormone growth promoters (HGPs) to increase the productivity of cattle has sparked debate around the world,” he says. “While these HGPs are deemed safe for use in Australia, Canada and the United States, what we do know for certain is that a number of scientific studies have confirmed that HGPs can adversely affect the taste and texture of beef. In fact, the Australian meat grading system Meat Standards Australia (MSA) shows that the quality of ‘no added hormone’ meat is significantly better.
“At the heart of our values is our dedication to provide customers with the best-quality products and this is something we aim to continually improve upon. We have worked closely with our suppliers for a significant amount of time to build a dedicated hormone-free supply chain.”
For Spinneys, another key outcome of this important move was to ensure that neither customers nor suppliers were affected financially. Consequently, the company made a decision to absorb any additional costs encountered, while ensuring that the price of the meat remained the same. As a result, they are pleased to present consumers with more natural options when it comes to meat selection, while simultaneously improving the quality and taste of the products on offer.
All the fresh meat sold at Spinneys – including beef, chicken, pork and lamb – is now free from added hormones.
Here at Spinneys, we’re dedicated to providing its customers with top-quality, fully traceable produce and are proud to work with growers as committed to sustainability as we are. Part of being a responsible retailer is ensuring that you, the consumer, are able to make informed decisions about what you put in your basket – the rest is up to you.
And so, with Dubai Municipality’s campaign for food safety awareness in mind, we would like to encourage everyone to read through the following tips on how to keep you and your family as healthy as possible:
Wash your hands with soap and hot water and dry them thoroughly, both before and after handling raw food. It’s important to do this because your hands can collect quite a bit of bacteria through the day, not only through sweating but also contact with surfaces in public areas (door handles, toilets, money etc). The water needs to be hot enough to kill of any germs otherwise there is a risk of transferring bacteria from your hands to food. Wash after handling food to avoid traces of raw poultry, meat or fish coming into contact with surfaces around the home.
Rotate freezer food regularly to ensure best eating quality when defrosted. Putting food in the freezer is like pressing the pause button on its shelf life – it stops any bacterial growth. But it can be all too easy to stash food away then forget about it. For food safety reasons, label everything clearly with a large sticker so you know when you froze it (and what it is), then aim to use everything in the correct order.
Don’t freeze food for too long. As a general rule, you can freeze bread for two to three months; baked cookies and pies six to eight months; steaks, joints of meat, chicken and most fish up to one year; soups and stews two to three months and cooked rice and pasta two months. It’s also very important to thaw and defrost foods thoroughly before cooking – especially chicken and pork, which both carry a risk of salmonella and E.coli unless defrosted and cooked through fully. Freeze in portions – there’s no point in having to defrost a large container of curry if you need just one serving and it’s risky to freeze previously frozen food again. This is true even if the food was frozen raw, then cooked – to be on the safe side, don’t re-freeze.
Wash and sanitise all food contact surfaces and equipment used for food preparation after preparing each food item. This is particularly important in hot climates, such as the UAE, when picnicking or barbecuing outdoors, or even cooking a meal in your kitchen if the air conditioning isn’t on. This is because heat helps bacterial disease-causing organisms such as salmonella and listeria – both particularly dangerous for young children, the elderly and ill – develop more quickly. Sanitise means to kill bacteria with either high heat or a chemical solution. And always wipe down surfaces with a clean cloth or bacterial wipe, then leave to air dry and wash the cloth – as well as tea towels – daily on a hot cycle in the washing machine.
Use separate equipment and utensils such as knives and chopping boards for handling raw, cooked and ready-to-eat foods. Cross-contamination can occur from different types of foods or from cooked to raw and vice versa. Cooking kills disease-causing organisms as long as it’s done at a high enough temperature, but the risk is still there if, say, cooked chicken then comes into contact with raw chicken or meat. Good practice is to use different-coloured boards for preparing vegetables or meat and chicken – green for veg, red for meat. Always scrub them well with hot water and detergent after use and leave to air dry. Wooden boards are also a good choice as wood is naturally antibacterial.
Keep food covered. Many cases of food poisoning occur when food is left out on a work surface or outside in the garden at a picnic or barbecue. It’s also a good idea to invest in some cool boxes so that food doesn’t get warm, which is when dangerous bacteria such as listeria, salmonella and E.coli can take hold – especially true with poultry, cooked rice, seafood and dairy products.
When shopping, it’s important to apply the same standards of food safety as you do at home.
This February saw the annual Spinneys Charity Golf Day, hosted at the Arabian Ranches Golf Club in Dubai. The objective of the day was to have fun but also highlight and raise funds to support the worthwhile efforts of charities based in the UAE and abroad. The day started with a round of golf, Texas Scramble-style, followed by a dinner and charity auction. This year over Dhs. 200, 000 was raised for our chosen charities, the J9 Foundation and Al Jalila Foundation.
Regular exercise and a balanced diet are key elements in maintaining a healthy lifestyle. We hope that the steps we are taking towards driving sustainable sourcing both in the region and beyond and the high-quality, fully traceable produce available on our shelves will help our customers to eat and live well. Not only that, we want you to feel that you’ve made the right choice, not just for the health and well being of your family, but also for the planet.
We would like to thank you and all our sponsors and associates for your support in making this event a successful and memorable one.
With World Diabetes Day on 14 November, now is as good a time as any to take a long, hard look at your diet. Here at Spinneys we believe in leading an active, healthy lifestyle and having your eating habits reflect that.
This is quite possibly the easiest way of keeping healthy. Eating meals that are high in fibre, heavy on whole grains and focus on fresh vegetables and fruit make the world of difference. Luckily for you, Spinneys is committed to stocking stores with the freshest of products as well as catering for all kinds of diets and eating preferences. Find out more about our sourcing policy, or search for a recipe to get started.
Easing yourself into a regular exercise routine will have tremendous benefits – you don’t need to overdo it, either. Working out for 30 minutes a day, five days a week will start making the little differences your body needs to get in shape. Whether it’s walking the dog, playing with the kids in the park, taking up a sport or hitting the gym, make sure you keep it up. Or why not join the build-up rides for the Spinneys Dubai 92 Cycle Challenge, which run from September to December?
While this is easier said than done, there are a number of ways to calm yourself down when your stress levels are through the roof. The afore-mentioned exercise is one of them, as is taking up relaxing activities such as meditation. Whether it’s a walk along the beach, a couple of quiet minutes to yourself, listening to music or picking up a few breathing activities, learn how to get that heart rate back to normal.
As we’re all about the good habits it’s time to kick the bad ones – those diagnosed with diabetes in particular are at risk of heart problems related to smoking. Get ahead of the game and rid yourself of unhealthy cravings today.
Go for checkups often – it’s important to take diabetes seriously, while at the same time knowing that it is manageable.
So whether you have been diagnosed with diabetes or not, changing certain habits will help you on your way to leading a full, happy and healthy life. Eat Well, Live Well.
Dubai, UAE, 18 September 2017 – Responsible retailer Spinneys has today announced that it has appointed Matthew Frost as Chief Executive Officer, effective January 2018.
Having enjoyed a career in retail spanning over twenty years, Matt comes to the business with extensive experience and excellent results as Director of B2B and Commercial Operations at Waitrose UK.
Matt cut his teeth as a stock controller in the fresh meat department of Asda and, over the next fifteen years, went on to gain experience in a variety of roles across the organisation, covering commercial, distribution, stock management and marketing. This culminated in a sourcing role for Asda’s parent company, Wal-Mart, serving its international division in Bentonville, USA, and Shenzhen, China.
In 2010, Matt joined Waitrose UK as Head of Grocery. Following a successful five-year tenure, where he developed Waitrose UK’s grocery business to a turnover of over £1bn, Matthew was promoted to Director of Commercial Operations. Most recently, he has also added Business to Business to his wider remit, which has seen him developing the Waitrose brand both domestically and across 58 international markets.
Speaking about his new role, Matt Frost said: “I’m incredibly excited to join the Spinneys team. Spinneys has that rare combination of a passionate customer base, quality produce, amazingly talented people and momentum in the market. I’m excited for the challenge ahead and very much looking forward to getting stuck in and seeing what we can achieve together as we build on the next phase of the company.”
After 15 years at the helm, Spinneys Chief Executive Officer, Mr Jannie Holtzhausen, will step down from his position as CEO in January 2018. Mr. Holtzhausen has played a critical role in the development and success of Spinneys as a leading, responsible retailer since taking on the role of CEO in 2002. Under his tenure and leadership, Spinneys has grown from seven stores to almost seventy stores today under the brands Spinneys, Waitrose, Al Fair and Taste Kitchen.
Mr. Holtzhausen will take up a corporate role with the Albwardy Group following his departure, however, will continue to chair the executive team at Spinneys whilst also overseeing the recently launched agricultural business.
Dubai, UAE, Jan 15th 2018 – Locally-owned supermarket, Spinneys has partnered with leading agricultural assurance organisation GLOBALG.A.P., to introduce a revolutionary new labelling system, giving customers total traceability on the food they are eating – a first for the world.
The trial, which will initially be on a selected number of stone fruits, such as peaches, plums and apricots, will see a special GlobalG.A.P. Number (GGN) label added to applicable products showing the origins of the food, giving total farm to fork transparency.
Shoppers simply need to visit the GLOBALG.A.P. microsite link shown on the GGN product label (www.ggn.org/spinneys) to discover information about the farmer that has grown that particular food, or watch videos on the growing process, giving them a unique insight into how the food they are buying, and subsequently feeding to their families, has come to be on the shelf at Spinneys.
Commenting on the launch, Spinneys CEO Matthew Frost, said: “We are, and always will be, committed to providing the very best produce to our customers as we know from recent accompanied shops that this is hugely important to them. The launch of the GLOBALG.A.P. Number initiative is a big step for us in our mission to provide great value, high quality sustainably sourced-products in our stores, served by knowledgeable staff focussed on delivering brilliant customer service.
Whilst we have a talented team of buyers who regularly meet farmers all over the world to learn about their growing practices and ensure that the food we’re putting on shelves is top quality, we do know our customers want greater visibility of where their food comes from. To this point they have not had a connection with the farmer who has grown their food. Our partnership with our growers and GLOBALG.A.P. has given us a great opportunity to build that bridge between supplier and our customers in an easy, interactive and informative way.
We truly believe this new partnership is a great way for our customers to build even greater confidence in our sourcing methods in a unique way that other retailers in the region cannot do. I am looking forward to seeing and hearing how our customers use it.”
Kristian Moeller, CEO of GLOBALG.A.P. added: “Spinneys is uniquely positioned in the UAE, in a separate market, and a high quality player, which provides a perfect test market for us. We are happy to welcome the commitment to transparency and sustainability of a strong partner as Spinneys”, said Dr. Kristian Moeller, CEO of GLOBALG.A.P. "This step supports the GLOBALG.A.P. certified farmers to present their engagement for sustainability to consumers in a transparent way.”
Spinneys is proudly the first GLOBALG.A.P. retail member in the Middle East, signing up to the assurance programme in 2015 with a commitment to ensure sustainable sourcing practices across its stores. The global organisation is a flagbearer for the implementation of good agricultural practices and sets voluntary standards for the certification of agricultural products around the globe with a promise for a sustainable future.
Freda Molamphy, Spinneys Nutritionist and GLOBAL.GA.P. Board Director says: “Through my role as board member at GLOBALG.A.P. and nutritionist at Spinneys, I’m very excited that these two fantastic organisations have come together to launch such a progressive collaboration. Being the first retailer in the Middle East to be a GLOBALG.A.P. member, recognises Spinneys’ commitment to sustainability and its customers.”
For all press enquiries please contacts the Spinneys press office team at House of Comms on:
t: +971 (0)4 275 4900 e: Spinneys@houseofcomms.com
Spinneys’ story started in 1962 when the first supermarket opened in Al Nasr Square. It has since grown to be one of the most favourited premium supermarket retailers in the region, with 61 stores across the UAE. Much loved by expats and locals in the region, Spinneys enjoys a well-deserved reputation for forward thinking, keeping pace with changes in cooking trends and the emergence of new products worldwide. Today, Spinneys Dubai, owned by UAE national Mr Ali Albwardy, has built a strong name for supplying top quality produce and offering a high level of customer service. Yet food standards, safety and freshness have always been at the forefront of the company’s ethos – just one reason why the Spinneys brand is defined as ‘The fresher experience’.
About Spinneys’ Supply Chain
Spinneys boasts long-standing relationships with only the most trusted suppliers including farmers, cheese makers and growers. Spinneys also operates a sustainable sourcing policy to benefit farming partners, the environment and its customers. It was the first supermarket in the region to join Global Good Agricultural Practices (GlobalG.A.P.), which promotes good agricultural practices through sustainable farming and fair trade. The supermarket chain is also proud of its ‘No Added Hormones’ initiative, which ensures that all meat sold at Spinneys is completely free from added hormones.