• Spinneys History

    In 1924, Arthur Rawdon Spinney, a British army officer stationed in Alexandria, Egypt, identified a need in the area for imported food products, planting the seed for what would later be one of the Middle East’s leading supermarket chains.

    Spinneys’ Dubai story started in 1961, with our first supermarket opening in Al Nasr Square in 1962. At that time, it was known locally as ‘The Frozen Chicken’ – the only retailer to sell frozen chickens from a chiller van. Such innovation has remained. Spinneys enjoys a well-deserved reputation for forward-thinking, keeping pace with changes in cooking trends and the emergence of new products worldwide.

    Today, Spinneys Dubai, owned by UAE national Mr Ali Albwardy, has built a strong name for supplying top quality produce and offering a high level of customer service. Yet food standards, safety and freshness have always been at the forefront of the company’s ethos – just one reason why the Spinneys brand is defined as ‘The fresher experience’.

  • Spinneys Today

    In order to maintain customer satisfaction, Spinneys constantly monitors shopping trends and reacts quickly and effectively to customer suggestions and feedback. With in-store bakeries, butcheries and delicatessens, we’re able to deliver not only on the promise of freshness, but variety too.

    As well as supporting local food producers within the UAE, we have also developed an enviably comprehensive network of reputable suppliers around the world. These suppliers – our producers – help us to provide you with the freshest international products on the shelves every day.

    Our in-store system is committed to ensuring a hygienic, controlled and safe environment in which every department is well-presented and welcoming with knowledgeable, friendly staff on hand to make your food shopping experience as easy and enjoyable as possible.

  • SUSTAINABLE SOURCING


    The importance of sustainable sourcing in today's age of depleting resources has never been so critical. As a leading retailer in the region, we have the responsibility to bring food to our customers without affecting future generations. We work with our growers around the world to bring you sustainable fruits and vegetables. Join the Spinneys team on our journey towards a better future.

    GLOBALG.A.P.

    GLOBALG.A.P. is an internationally recognised set of farm standards dedicated to Good Agricultural Practices (G.A.P.), which ensure safe and sustainable agricultural production, that benefit farmers, retailers and consumers throughout the world.

    An assurance of our commitment to sustainable sourcing, Spinneys is the first retail member of GLOBALG.A.P. in the Middle East.

    FOOD SAFETY

    At Spinneys, food safety and traceability is of paramount importance to us. We ensure full traceability of all our produce from our growers' farms to your table. We encourage our growers to employ natural pest control methods where possible. Where other methods are required to reduce the impact of pests and diseases on crops, only controlled amounts of safe, approved pesticides are used.

    ENVIRONMENT PROTECTION

    Conservation of water, soil and ecosystems is essential for our future generations. Our growers are committed to preserving our natural resources using techniques such as drip irrigation for water conservation and crop rotation for soil health.

    SOCIAL RESPONSIBILITY

    We are committed to improving the working conditions for the people who grow our crops around the world. From safeguarding our growers from pesticide risks to providing them with protective equipment and helping them enjoy better living and working conditions, it is our pledge to care about their health, safety and welfare.

    FAIR PRICES

    We ensure our growers are paid a fair price for their crops to help them maintain sustainable farming practices and drive worker welfare. You can help them by shopping with a sustainable retailer like Spinneys.

    GMO FREE

    We guarantee that our fresh produce is not genetically modified. This commitment helps us to assure biodiversity for future generations.

    ORGANIC

    Sourcing from organic farms is one way to help preserve the planet's natural resources and assure fresh produce for you. Organic production relies on techniques such as crop rotation and biological pest control. At Spinneys, we have a wide range of organic options for you.

    LOCALLY GROWN IN THE UAE

    We have selected a group of growers who follow sustainable farming to form the Spinneys Farmer's Club, UAE. They harvest and deliver their fresh produce within 24 hours with minimal travel. This helps us reduce carbon footprints by reducing food mileage and bring you fresher fruits and vegetables.

    ***

    Let's aim towards a better tomorrow by making meaningful choices today with what we buy and consume. Choices that help to conserve natural resources, promote fair trade practices and do more good for this world. Support sustainable sourcing. MAKE THE RIGHT CHOICE.


    Click here to find out more about how all fresh meat sold at Spinneys is free from added hormones

  • Meet the Experts

    From the seasonal produce on shelves and fresh goods in the bakery to expert advice on health and wellbeing and delicious new recipes just for you – these are the people behind it all:

    AMAURY TREMBLAY

    French cuisine-trained pâtisserie chef Amaury is Spinneys’ bakery category manager and heads up the team in charge of developing new bakery items under the SpinneysFood title.

    AMY FULLWOOD

    With a background in nutrition, food editor Amy is responsible for developing and testing many of recipes for our website and magazine, as well as cooking and styling them for photo shoots.

    CATHERINE WILLIAMS

    Catherine Williams (left) is a qualified fitness professional and nutrition consultant. She co-owns Pure Fitness with Elaine Luck (right).

    EMILY SHARDLOW-PRICE

    Emily is the editor of the Spinneys magazine. She is a trained chef who has worked on several food TV shows and cookery books.

    FIONA ARCHIBOLD

    As an experienced food stylist and mother of two, Fiona is passionate about encouraging children to cook. She also knows how to make ingredients look great.

    FREDA MOLAMPHY

    Experienced home economist and nutritionist Freda manages all the food technical and compliance areas for Spinneys.

    GLEN THOMPSON

    Glen is Spinneys’ commercial manager for meat and fish and is passionate about sourcing great-quality, fully traceable meat and fish from carefully selected producers.

    MARK EVANS

    New product development manager Mark is responsible for the growing private label and easy-to-cook ranges.

    MARTIN AGUIRRE

    As commercial manager for fruit and vegetables, Martin is responsible for ensuring that Spinneys shelves are consistently filled with a wide range of delicious-tasting fresh produce.

    PAUL CRAWFORD

    As the category manager for dairy, Paul is responsible for an ever-growing range of products, including organic yogurts, milk alternatives, eggs from family-owned farms and specially selected artisan cheeses.

    PAUL MORGAN

    Paul is Spinneys’ category manager for fruit and vegetables. He travels all over the world to ensure that Spinneys stocks only the very finest fresh produce in peak condition.

    ROBERT QUAK

    From high-impact special occasion bouquets to fragrant bunches to brighten the home, as well as premium Christmas trees, flower unit manager Robert ensures that we stock a wide range of fresh plants and blooms.

  • CORPORATE INFORMATION

    Key Facts:

    • Our main business is grocery retailing
    • We operate 51 retail outlets in the United Arab Emirates
    • 30 outlets are Spinneys Supermarkets, 21 outlets are Spinneys Market convenience stores
    • We operate retail outlets in the Emirates of Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain and Ras Al Khaimah

    Management Team:

    • Chief Executive Officer: Johannes Holtzhausen
    • Chief Operating Officer: Sunil Kumar
    • Finance Manager: Paresh Buch
    • Human Resources Manager: Pieter Brand
    • Property Manager: Andre Viljoen
    • Marketing Manager: Glen Thompson
    • Operations Manager: Elmira Pelovello
    • Merchandise Manager: Louis Botha

    Contact Information:

    • Company Name: Spinneys Dubai LLC
    • Head Office Postal Address: PO Box 677, Dubai, UAE
    • Head Office Physical Address: Floor 30 & 34 Vision Tower, Business Bay, Dubai, UAE
    • Telephone: +971 4 274 3333
    • Fax: +971 4 3555271

    For customer service queries please contact: customerservice@spinneys-dubai.com
    For media queries please contact: media@spinneys-dubai.com

    Our Sourcing

    • Expert in-house buying team
    • Own HACCP approved meat packing plant
    • International buying offices in key locations globally
    • Years of international logistical experience
    • Manage 20 x 20ft equivalent containers by air weekly
    • Transport by air of highly perishable items daily from the UK, the Netherlands and the USA

    Buying Offices

    Spinneys has buying and support offices in the following countries:

    • UK
    • USA
    • Australia
    • South Africa

    Achievements

    • Food From Britain Award - 2008
    • RetailME Award – 2008
    • Dubai Municipality Award - 2011
    • SuperBrand of the Year - 2005, 2006, 2007, 2010, 2012 and 2014
    • BBC Good Food Award, favourite supermarket - 2014 

    THE SPINNEYS GROUP

  • Sponsorship policy

    With the support of our Chairman, Mr Ali Albwardy, Spinneys is committed to making a difference in our community through the sponsorship of events.

    Spinneys Dubai LLC sees sponsorship as vital to the company’s marketing strategy and believes it is an important way to connect with our customers. We look for sponsors that will help form positive associations with our brand and encourage a healthy lifestyle, with a focus on family and the local community.

    SPONSORSHIP GUIDELINES

    As a national brand, we attract a large number of requests. In order to reach our sponsorship objectives, it is our policy not to sponsor the following:

    • Individuals
    • One-off events
    • Political or religious associations
    • Events or companies involved with other retailers
    • Sports or events that are violent or dangerous in nature
    • An event due to take place within the next three months
    • Events or projects outside the UAE

    HOW TO APPLY

    If you think your event would benefit from our support, please fill out the following sponsorship request form and email it, with your full contact details, to customerservice@finefarefood.com, stating ‘Sponsorship request’ in the subject line.

    Your application will be submitted to our sponsorship committee, who will make a decision within three weeks of receipt.

  • Privacy Policy

    When do we collect your information?

    We collect information from you when you subscribe to our newsletter, respond to a survey or fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or phone number.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    • To personalise your experience – your information helps us to better respond to your individual needs
    • To improve our website and magazine – we continually strive to better our offerings based on the information and feedback we receive from you
    • To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs
    • To administer a competition, promotion, survey or other site feature
    • To send periodic emails

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of the personal information you submit.

    Do we use cookies?

    We use _ga and _gat (Google Analytics) as well as ARRAffinity, used by Microsoft Azure Websites to enable "sticky sessions" for load balancing and ai_user and ai_session, used by Microsoft Azure Websites Application insight to track errors.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect rights, property, or safety.

    Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies; we therefore have no responsibility or liability for the content and activities of these sites. Nonetheless, we seek to protect the integrity of our brand and welcome any feedback.

    Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Spinneys Dubai LLC Social Media Policy

    Social media channels have been created to build and maintain positive consumer relationships. To reach this goal we have developed a policy to ensure that all forms of communication posted or shared on our channels is respectful, inclusive, informative and ethical of nature.

    We love to read your comments and listen to your views, but we do not necessarily agree with, or approve everything that is posted. Spinneys Dubai LLC reserves the right to delete any form of communication that is offensive, inappropriate, discriminating, biased or false and to block any repeat offenders. The organisation also reserves the right to change and adapt the Spinneys Dubai LLC Social Media Policy.

    Terms and Conditions:

    • Be respectful: Comments or images that are offensive, abusive, discriminative, inappropriate or threatening to Spinneys Dubai LLC or to other users will not be allowed or tolerated under any circumstances.
    • Customer Service: Although we accept debate, criticism and feedback, we would prefer that customer complaints and issues not be resolved or discussed on our social channels. All customer complaints or private-related information and questions will be directed to our customer service department at customerservice@finefarefood.com
    • Security: The posting of spam, promotional material, or links to third party websites is not allowed.
    • Spinneys Dubai LLC Employees: Employees should abide by the rules of the Spinneys Dubai LLC Social Media Policy and should direct any staff-related issues to their direct and appointed line manager.

    Your Consent

    By using our site, you consent to our website's privacy policy.

  • Contact Us

    Spinneys Dubai LLC
    Floor 30 & 34 Vision Tower
    Business Bay
    Dubai
    United Arab Emirates
    Tel: +971 4 274 3333
    Fax: +971 4 355 5271

    For customer service queries, please contact customerservice@spinneys-dubai.com

    For media queries, please contact customerservice@spinneys-dubai.com

    For product-related queries, please contact customerservice@spinneys-dubai.com

    For product-listing queries, please contact commercial@finefarefood.com

    For vacancy-related queries, please send your CV and cover letter to hr@finefarefood.com

    For sponsorship queries, please send your CV and cover letter to events@finefarefood.com

    School visits

    We offer tours of our facilities for up to 25 students at a time, every day except Mondays. All students must be accompanied by a representative from the school.

    If you are interested in arranging a visit, please click here to send an email, specify your preferred area of focus, store and date.