Have you met Elmira?

For the operations manager, nothing beats quality service, happy staff and satisfied customers

How long have you worked at Spinneys?

Eighteen years. I started as a customer service assistant looking after bakery, dairy and flowers. I moved on to the role of checkout supervisor then I became a training manager. For the past eight years I’ve taken care of a group of stores as the regional manager; I was promoted to operations manager last September.

How would you describe your job?

It’s very challenging, but rewarding. It’s my job to ensure that our store standards are consistently maintained and that we deliver our brand promise of freshness, quality and outstanding customer service.

What do you most enjoy about the role?

I work with a diverse group of people from different backgrounds and nationalities, from the ground level up. I think because I started at the bottom I’m particularly passionate about this aspect.

What is the best thing about working for Spinneys?

The way the company treats its staff and looks after them. There’s a big emphasis on people being championed internally; everyone is given the opportunity to do extra training and gain additional skills.

Can you describe your typical day?

I usually start at 7am with meetings at head office. After that I’ll visit stores with regional managers – we have 53 stores now (our latest opened in Al Furjan last month), so it takes quite some time to get round and see them all.


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